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Quite a few times we have heard "My Wi-Fi is slow and web pages take ages to appear". There is some confusion in this sentence so let me explain the two elements behind this.   Wi-Fi - this is the wireless connection between your equipment - laptop or smartphone and the wireless equipment - your router or access point.   Internet - (Where web pages come from)  the broadband...

Recently we were contacted by a new customer with four estate agency branches asking us to look into their phone billing charges.   This company was being charged over £1,500 per month for phone services and had a feeling that they were paying too much on monthly outgoing costs.     On checking their latest billing we noticed several chargeable line items such as “extra care”, “line assurance”, “critical care”,...

  VoIP, like many other new technologies, has garnered a large amount of distrust. Though VoIP services have come on leaps and bounds, it is still not perceived as a mainstream system and with that, it is hard to explain to people what benefits it can provide when they have heard untruthful hearsay about it. Here we debunk the myths around VoIP that have been around since...

  If you have decided to join the technology of the future and use a VoIP telephone system in your business, the first thing that you’ll need to decide upon is  whether you want a purchased on-premise system, a managed system or hosted VoIP system. In this article, we will explain the pros and cons of each type to help you decide which one is the...

  It is very common nowadays for companies around the world to record telephone conversations with their clients, either for training and monitoring purposes, quality assurance or to review clients’ complaints. VoIP’s call recording feature has proven to be a very useful tool to improve the efficiency of the work and provide a better experience for clients. However, with only one month left until the General...

  There are lots of benefits for both staff and businesses when it comes to working remotely and using VoIP for your telecommunications can make the switch to remote working even easier. Being able to communicate effectively with your remote workers is key to running your business smoothly and keeping productivity high. Using a VoIP phone system will support your staff by providing clear and reliable phone...

  As VoIP continues to enjoy growth in the telecoms market, more and more businesses are adapting their phone services to include VoIP and move away from older PBX systems. One of the key reasons that large and small businesses alike are switching to a VoIP based system is to enable easier and better collaboration between workers, their colleagues and clients. The ease of VoIP integration,...

  Running a business can be very challenging. Many businesses are competing over the same market, using the latest technologies and tools to reach more leads and customers. This becomes even more complicated when your business has multiple locations. While this expansion indicates that your business is growing and reaching new markets, it also means that you need more advanced tools to enhance and facilitate the...

  We love to promote VoIP since it is our business, but the reason to promote it isn’t just down to our business but yours as well. We genuinely believe that this is the future of telephony and can provide so many wonderful solutions for businesses, big and small so that they too can improve their company and the services they provide to their customers. The...

It's very common nowadays for people to work outside of their offices, whether because the nature of their job requires that they work in the field, or need to work from home, or even attending a meeting in a different location. They need the right technology that can facilitate their daily tasks and give them the flexibility to work from anywhere without losing valuable clients....

It’s important for any business to establish a stable position in the market, invest in new resources and develop innovative and more effective strategies to reach more clients and increase sales. To do so, you need a well-trained team that you can count on in achieving your business goals and performing to the highest standard possible. But do you have the right tools to monitor...

Voice Over IP (VoIP) has developed rapidly during the past two decades. It evolved from an obscure technology known by few into a reliable communication system widely used by businesses the world over. VoIP is very affordable, highly configurable and offers countless features and benefits for its users that go way beyond the capabilities of many antiquated on-premise phone systems, making the decision to switch...

VoIP stands for Voice Over Internet Protocol and is a technology that allows users to make and receive telephone calls using an Internet connection. It can also be referred to as “IP telephony” or “cloud telephony”. You might not realise it but common examples of VoIP are the voice chat functions within Skype, Viber, Facebook Messenger and WhatsApp that most of us use on a...

We have talked to many small business owners and one complaint we often hear is that "..we have rubbish ADSL but want to switch to a VoIP phone system...

Following on from our last blog Why you should never advertise a mobile phone number! it was suggested that I was being biased against using a mobile phone in a business. I must admit at 49+ I see mobiles as being to the benefit of the owner, being able to keep in contact while on the move. It has been pointed out that some people see them as...

iOS 11 Draining Your iPhone’s Battery? Here’s How to Fix iOS 11 Battery Life Problems With Full credit to  Gautam Prabhu Posted on Sep 20, 2017 in Apple News from Iphonehacks.com full article here.     "My name is Matt and I have had an iPhone 6 for 2 1/2 years, I am out of contract with a sim only deal".  "Hi Matt, welcome to the Old Tech Support Group".   This...

  If I had a pound for every time I've heard "I'm in contract and there is no way I can get out"...

Many small, medium and new businesses advertise their personal mobile phone number or home landline on business cards or websites.   However here are few reasons why this is not always the best way to advertise your business…   “One Ring Scam” – this is where you receive a call which rings your mobile only one ring. You will see a phone number starting 070 and will likely...