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Phone System Functions

Whether you have a Virtual Business Number or Phone System you will benefit from the features listed below.  The flexibility of using our phone solutions means you can decide which features suit your business set up the best allowing  you to manage your calls professionally and efficiently.       

Auto Attendant

 

This manages incoming calls and is the familiar, “Press 1 for Sales..” message. You can record your own messages and these can be linked to Hunt groups, Call groups or individual extensions. DID YOU KNOW! – you can add secret numbers (ie don’t announce the number to press and your staff can short cut through the announcement”)

auto

Call Forwarding

 

We can setup calls to be forwarded to your mobile when you are out of the office or voicemail which would send the message to your email.

callforward

Call Groups

 

Where you work with colleagues we can group your phones together so they all ring at the same time, anyone can answer the call.

callgroup

Call Parking

 

This is similar to the placing someone on hold, but this way another person can pick the call up by entering the parking extension.

park1

Call Pickup

 

If you can hear a phone ringing in the office but unsure who’s, by entering ** and pressing send you can answer the call at your own phone.

call

Call Queue

 

Similar to Auto-Attendant, a call queue can be used to stack calls and allow more calls to be handled than you have phones for. There are options for how the queue works and can be set to divert to another department or voicemail if they have been holding on too long.

Call Queuing

Call Recording

 

All calls to and from the phone system are automatically recorded as part of our built in system.  Allowing for review or keeping records of all conversations. This function can be disabled if preferred for any extension.

Call Recording

Call Transfer

 

When a call you receive is for another person it can be redirected to them with the press of a button.

fwd

Call Whisper

 

This feature can be setup to whisper the name or number of the incoming caller.

Call Whisper

Call Stats

 

Using the Numberite portal you can review call statistics such as the number of incoming or outgoing calls, how long calls lasted, call-time-to-answer and when calls are unanswered.

stats

Caller ID

 

All calls are set to show who called and if the system is pre-programmed, will show the name of the person relating to the number. This feature is used with “Whitelisting” and “Blacklisting” of calls.

id

Conferencing

 

The phone system can be setup with multiple conference rooms to allow meetings via phones to be held. This can be internal phones or external callers. The external callers can either call in and be forwarded to the conference room or you can use a dedicated number for them to call.

Teleconferencing

DND – Do Not Disturb

 

When you are busy or away from your desk, by pressing the DND button calls will not ring your phone and will follow the busy path set on your phone.

dnd

Hot Desk Extension

 

Hot desking allows you to sit at any phone in your office, enter a code and all calls for your usual extension ring through to your phone.

desk

Hunt Group

 

Hunt groups allow calls to ring between different extensions and “Hunt” to find an available extension.

Hunt groups

Incoming Call Rule

 

Incoming call rules can be implemented to manage different times of the day or days of the week and to allow busy departments to overflow to quiet ones.

Incoming Call Rules

Message Player

 

These are similar to Voicemail, but do not allow the caller to leave a message. These are good for announcing information before a call is answered. Such as “All calls are recorded”.

Message Player

Music On Hold

 

There are a number of pre-recorded music tracks available, but if you record your own this can be set to play which your lines are busy or people are on hold.

music

Intercom

 

Most desk phones can act as an intercom, where they can be set to automatically answer a call without the handset being lifted or speak button pressed. This is useful where people are not sat at their desk such as in a kitchen or for “Tannoying” to a group or location. 

page

PBX Portal

 

This is a web site setup for you to access the functions detailed on this page.

PBX Portal

Speed Dial

 

There are a number of options for dialling numbers quickly, including pre-set buttons on the phone, external extensions – where external numbers are allocated a 3 digit extension and phonebooks.

speed

Timed Extensions

 

These allow incoming calls to be managed differently on set times and dates.  For instance calls outside of work hours can be routed to go directly to voicemail.

Timed Forwarding

Voicemail

 

Each phone or company can be set with one or more voicemail and when messages are left can either be accessed via the desk phone,  via the portal or can be set to email a WAV file. Where a desk phone is used for voicemail, a message is indicated by a red flashing light,

Voicemail to email

Black and White Call Listing

 

Incoming callers phone numbers can be registered to allow them to be routed to a preferred route. With white-listing calls can be routed through to the relevant staff member or department. With Black-listing callers can be routed through to message players to advise there number has been listed for unwanted calls.

Black & White Listing