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01392 241666 Info@numberite.co.uk
 

FAQ’s

Here we aim to answer common questions…

 

 

What is your business all about?

 

Numberite’s business is based around VoIP phone systems and Business Phone Numbers

 

Business Phone Numbers allow incoming calls to be diverted to a land line or mobile. They can also be used for a Fax to Email service, where faxes are received at the exchange and sent as an email with a PDF attachment of the fax.

 

 

What services do you offer and how much do they cost?

We offer phone-related services, including Business VoIP Phone Systems,  Business Phone Numbers (tracking numbers) and Single User Systems 

 

You say you don’t sign us for contracts, is this true?

Yes, our all our services are supplied as pay monthly, so you can end your service at the end of the month.

 

These contract-free services include broadband and Phone Land Lines.

You charge via Direct Debit, how much will be collected?

We set out all our charges in advance and you will receive an invoice prior to any payment being taken. You are also guaranteed under the “Direct debit guarantee scheme” that if money is taken that you do not agree with, this will be returned to you.

Can you explain your call charges?

We offer 2 plans, either Pay As You Go or £5 per month for 2000 minutes included. With either plan 0800 has a 3p per minute incoming element to the call. With P.A.Y.G or where you have gone over plan landline forwards are 2p per minute and mobiles are 5p. 

 

All fees are exclusive of VAT at the prevailing rate.

I do not want to pay via direct debit, can you take payment another way?

Sorry, but no we cannot take payment other than via direct debit. To keep our prices at the low rate all process are automated and to add other payment options would add costs.

I have one Business Phone Number and want to make calls from this, can I do this?

Yes, by using our “Single-User Phone System”, this service uses an IP handset which will allow you to make and take calls. There are no incoming or forwarding call fees, so save on making calls.

I am moving business premises but want to keep my number, can you help?

Yes, if you are moving out of your business area, then we can port your phone number to our service and this can then either be forwarded to your new number or you can use one of our hosted phone systems to make and take calls.

 

Porting a number would be £30 +VAT and usually takes 5 to 10 working days. The option to port does depend on the losing supplier allowing the port.

 

Please note: where you are in contract with the losing supplier you may have to pay exit fees. Also porting a phone number cancels any service such as broadband which is using the line.

Why do you charge more for 0800 numbers?

When anyone calls an 0800 number the person calling is not charged for the call, therefore we charge a 3p per minute to cover the cost of this part of the call. 

What is an 0330 number?

The 0330 number is a national (non-geographic) number similar to an 0845 but is charged at a local rate. Therefore any calls to these types of number will be included in your “minutes” from a mobile or seen as a local call from a landline.

What is an “070” number? And why does it cost so much?

The 070 number is not a mobile number but rather a “Follow me number”. They are not linked to a geographic location and are similar to a Business Phone Number in so far as they divert to a mobile or landline. They can cost up to 50p per minute to call.

How long does it take to set up a Business Phone Number?

You can set up a Business Phone Number in just a few minutes using our Business Phone Number order page Business Phone Numbers

What happens if I move?

Your Business VoIP Phone System is completely portable and can be moved to your new office so long as it has broadband.

What is Call Whisper?

When a call is forwarded from your Business Phone Number to your mobile or landline you will hear a message or phrase you have selected to identify that the call has been forwarded. The caller does not hear the message but will hear a ringing tone. 

Are you registered with any professional bodies?

Yes; we are registered with a number of services:

 

Ofcom

 

Ofcom Reference: HIM

 

Ofcom is the regulator and competition authority for the UK communications industries. It regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

 

 

Ombudsman Service 

 

 

Ombudsman Services is a national private sector ombudsman scheme. We independently resolve complaints between consumers and companies that are signed up to our scheme.

This F.A.Q. should be read in conjunction with our Terms and Conditions which can be found here.