FAQ’s

We offer phone-related services, including Business VoIP Phone Systems,  Business Phone Numbers (tracking numbers) and Single User Systems 

Yes,nearly all our services are supplied as pay monthly, so you can end your service at the end of the month.

These contract-free services include broadband and Phone Land Lines, although with some services such as  Sim’s there is a £35 early cease fee.  FTTP is  supplied on a 12 month contract and lease lines on 36 month contract, there are cease fee of the full term for these.

We set out all our charges in advance and you will receive an invoice prior to any payment being taken. You are also guaranteed under the “Direct debit guarantee scheme” that if money is taken that you do not agree with, this will be returned to you.

We offer 2 options, either our standard call pricing or call bundles. 

Further details on our call pricing is detailed here . 

All fees are exclusive of VAT at the prevailing rate.

Sorry, but no we cannot take payment other than via direct debit. To keep our prices at the low rate all process are automated and to add other payment options would add costs.

Yes, by using our “Single-User Phone System”, this service uses an IP handset which will allow you to make and take calls. There are no incoming or forwarding call fees, so save on making calls.

Yes, if you are moving out of your business area, then we can port your phone number to our service and this can then either be forwarded to your new number or you can use one of our hosted phone systems to make and take calls.

Porting a number would be £30 +VAT and usually takes 5 to 10 working days. The option to port does depend on the losing supplier allowing the port.

Please note: where you are in contract with the losing supplier you may have to pay exit fees. Also porting a phone number cancels any service such as broadband which is using the line.

When anyone calls an 0800 number the person calling is not charged for the call, therefore we charge a 3p per minute to cover the cost of this part of the call. 

The 0330 number is a national (non-geographic) number similar to an 0845 but is charged at a local rate. Therefore any calls to these types of number will be included in your “minutes” from a mobile or seen as a local call from a landline.

The 070 number is not a mobile number but rather a “Follow me number”. They are not linked to a geographic location and are similar to a Business Phone Number in so far as they divert to a mobile or landline. They can cost up to 50p per minute to call.

You can set up a Business Phone Number in just a few minutes using our Business Phone Number order page Business Phone Numbers

Your Business VoIP Phone System is completely portable and can be moved to your new office so long as it has broadband.

When a call is forwarded from your Business Phone Number to your mobile or landline you will hear a message or phrase you have selected to identify that the call has been forwarded. The caller does not hear the message but will hear a ringing tone. 

Yes; we are registered with a OFCOM:

Ofcom

Ofcom Reference: HIM

Ofcom is the regulator and competition authority for the UK communications industries. It regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.